Orders placed before 5:30PM PST (8:30PM EST) go to the warehouse the next business day. If any items are out of stock on bulk wholesale orders, then those items will be forwarded to another distributor for shipping within two business days. Express orders are prioritized so UPS Ground and US Priority Mail often take 2-3 business days to ship and then will be delivered within 5-7 business days depending on the distance the order has to travel. If an order is submitted after Thursday at 8:30pm EST, it will be received at the warehouse to begin processing on Monday morning as the warehouse is closed weekends. That will add days to the potential delivery.
Please do NOT wait until the last minute to place a large order.
After you place an order, you will get an invoice number. Use that number to track your order and to use customer service.
We bill you for ESTIMATED shipping costs. We will credit or bill your wholesale wire transfer account for the difference between the pre-charge estimate and the actual shipping costs in a weekly shipping reconciliation process.
Click here to see our rates for orders ending in -MC (SexToyClub).
Delivery times:
| UPS 1-2 weeks | UPS Express: Less than a week | US Mail: 1-2 weeks |
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| UPS: 1-3 weeks | US Mail: 2- 4 weeks |
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| Express with tracking: 1-3 weeks | US Mail: 2-5 weeks |
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| Express with tracking: 1-3 weeks | US Mail: 3-8 weeks |
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Important Shipping Charges Information:
You are initially charged an estimate on what shipping charges will be, and your wholesale account will be credited or debited later based on actual shipping costs.
BEWARE: Large and/or heavy items like expensive love dolls and large rubber products may cost significantly more to ship than what we pre-bill you. We WILL BILL YOU LATER for shipping charges that turn out to be higher. We will also CREDIT if it turns out we over-billed for shipping.
Most orders are shipped from New Jersey, thus orders shipping to the northeast will be less expensive than ones that ship to the west coast.
If an item is out of stock on a bulk wholesale order, it will be shipped the next day from another warehouse. That invoice number will be the same invoice number with a -2 after it. You will be billed for those additional shipments. If you don't want us to ship back-ordered items, let us know. Drop ship orders with out of stock items will be canceled and refunded to your wholesale account.
We can not guarantee safe delivery to non-USA countries. European countries are usually no problem. Occasionally some Asian country's customs officials will steal your order, but this happens rarely. Other countries, especially if the country is poor or corrupt, it is possible that your package will be stolen. If you are concerned, you may want to find a company that specializes in shipping into your country. Then have us ship to that company and have them handle final delivery to you.
Shipping to a military address works very differently than regular shipping. The US Postal Service delivers directly to the military and then the military takes over and delivers to the various bases. Once the shipment leaves the US Mail we can no longer track it. Please be aware that the military will also confiscate some items they think are inappropriate. You can find further information on shipping to military addresses at USPS.com. There are many caveats listed there.