For businesses located outside of the United States, orders must be paid for via a bank wire transfer or via PayPal for $1000 or less.
For businesses located in the United States, the address you ship to MUST MATCH, the credit/debit card billing address, if you wish to use your credit/debit card to pay for your order. To give us your card number, log into your account, click on “My Account” and select the “Wallet” tab. If your card is verified, you will be given permission to use the card up to the $800 per order limit (SEE NOTE BELOW). If you wish to submit an order over the $800 per order limit, you will need to fund your wholesale account using a cash method, such as a bank wire transfer for any amount, or PayPal payment up to $1000. Your card will NOT be billed until your order is submitted. We accept Visa, Master Card, AMEX, and Discover.
NOTE:
If you want to place an order above the limit in your account or you want to ship your order to a different address than your credit card billing address, you must pay via PayPal (up to the limit of $1,000) or a bank wire transfer.
We use the industry standard address verification system that is used by all the major banks/card companies. We verify the card using this system to make sure that the shipping address on the order matches the card billing address that your card company has on file. If the card does not successfully verify, you have two choices. You may contact your card company to confirm the billing address they have on record, or you may fund your wholesale account via a bank wire transfer for any amount, or a PayPal payment up to $1,000. We are not able to intervene in this verification process, it is an automated system. Therefore, if your card comes back as not verifying it will be necessary for you to contact your card company directly.
To send a set amount:
Visit our PayPal payment page to fund your account,
Or to send any amount you like:
Go to PayPal and send payment to paypal@ordersupport.com.
Include your username and account email along with payment so that we know the money came from you.
Also let us know you sent us payment.
Please send funds in USD only. Please allow up to 24 hours for funds to be applied to your wholesale account, however, most funds are applied within 2-12 hours. Please remember that if you send funds overnight or during weekends, the funds will be applied the next morning, as this is currently a manual process for us.
NOTE: Payments with TYPE marked as “Personal” will be returned to your Paypal Account.
!! NOTE 2 Please send order instructions, including any address changes to wholesale@ordersupport.com. We do not SEE instructional notes in PayPal transactions !!***
Login, click “My Account”, select the “Wallet” tab, then scroll down to “Add Funds via Electronic Check” click on the live link, fill in the form and submit. It will take 10 business days (two weeks) following the next business day after you have submitted your check information before we receive notification that your check has cleared on our end. Your account will then be credited for those funds. (the name “Convergence” will show up on your bank statement)
NOTE: Due to strict new banking regulations, money that you submit into our account can be pulled out of our account for up to 10 business days.
Mail a Bank Check or Money order to:
Convergence Inc.
PMB# 407
126 SW 148th St #C100
Burien, WA 98166
Include with your payment your UserID, name, and address in your account. You should also notify us by email of that information along with the exact amount you sent by contacting us. If you do not include that information with your payment we may not know who it is from! Also, the email will insure that you are credited promptly. You will be credited the next business day after receiving a money order or bank check.
If you mail a personal check, your check will be deposited electronically (the name “Convergence” will show up on your bank statement) and then your account will be credited 10 business days (2 weeks) after the check is deposited.
Do not send via Express Mail. Since express requires a signature, it may actually take us longer to get the money order than if you send it via regular mail.
We do not accept Western Union. We can only accept wire transfers that are sent directly to our account in our bank.
Tell your bank to Transfer Money to “Citizens Bank, 1 Citizens Drive, Riverside, RI 02915 ABA# 011500120 ”, and tell them to put the money into the account for “Convergence Inc - Account # 1152-806465”. International transfers may need the Swift Code: CTZIUS33.
After sending payment contact us with your user number, exact amount your are sending, and tell us the method you are sending payment. If you do not email us, we may get the money and not know who it is from! Also, the email will insure that you are credited promptly.
Your account will be credited within one business day after the money arrives in our account.
Beware: Transfers that begin outside of the USA may incur a fee of between $10 and $30. Our bank insists they aren't the ones that take that fee and customers claim their bank didn't take it either. Thus it seems non-usa transfers may have $10-$30 disappear.
In most cases when refunds are necessary, they will be applied to your wholesale account balance.